FAQ Knowledge Base​

Troubleshooting, How To’s, and FAQs

Additional Questions:

How do I turn on/off my app notifications?

What’s Happening:

You want to turn on or off push notifications from The Sophia Code app.

âś… Quick Solution:

1. Open The Sophia Code app → 2. Tap Profile (bottom right) → 3. Tap Settings → 4. Tap Push Notifications → 5. Turn ALL notifications ON → 6. Check your phone’s main Settings → Notifications → The Sophia Code → Allow Notifications

đź”§ Step-by-Step Solution

1. Enable Push Notifications Inside the app first

  1. Open The Sophia Code App
  2. Make sure you’re logged into your account and can see the main app interface.
  3. Go to Profile
  4. Tap the Profile icon in the bottom right corner of your screen.
  5. Access Settings
  6. In your profile, look for and tap Settings.
  7. Find Push Notifications
  8. Tap Push Notifications Settings or Notifications.

2. Enable Push Notifications for your Device

For iPhone Users:

  1. Go to your phone’s main Settings app (not the app settings).
  2. Find Notifications
  3. Scroll down and tap Notifications.
  4. Locate The Sophia Code
  5. Find The Sophia Code in your app list and tap it.
  6. Enable All Notification Types
  7. Turn on Allow Notifications, then enable Sounds, Badges, and Banners for complete notification access.

đź’ˇ iPhone Tip: If you don’t see The Sophia Code in your notifications list, make sure the app is installed and you’ve opened it at least once. New apps sometimes take a few minutes to appear in settings.

For Android Users:

  1. Go to your phone’s main Settings app (gear icon).
  2. Apps & Notifications
  3. Tap Apps & notifications or Application Manager (varies by Android version).
  4. Find The Sophia Code
  5. Find and tap The Sophia Code app in your app list.
  6. Enable Notifications
  7. Tap Notifications and turn on Show notifications. Enable all notification categories including alerts, badges, and sounds.

🤖 Android Tip: Some Android devices have battery optimization that can block notifications. If you’re still not receiving notifications, go to Battery settings and disable optimization for The Sophia Code app.

Additional Notes:

Notification alerts we send out:

📡 Livestream Alerts
Get notified when live events start. A notification bar will appear – tap it to join instantly.

🆕 New Content
Alerts when new courses, activations, or treasure stacks are added to your membership.

đź’¬ Community Activity
Notifications for forum replies, messages, and community announcements.

đź“… Event Reminders
Reminders for Heaven on Earth Prayer Collective, Sovereign Soul Alliance, and special events

Advanced Troubleshooting:

📵 Not Getting Livestream Notifications
Check both app and phone notification settings. Ensure Do Not Disturb is off during livestream times. Wait 1 minute after livestream starts for notification bar to appear.

🔇 Notifications Come But No Sound
Check notification sound settings in both the app and your phone’s notification settings for The Sophia Code. Ensure your phone isn’t in silent mode.

⏰ Delayed Notifications
Restart the app, check your internet connection, and ensure the app isn’t being limited by battery optimization settings on Android.

đźš« Notifications Suddenly Stopped
Phone system updates can reset notification permissions. Re-enable notifications in your phone settings and update the app to the latest version.

🔄 Notifications Work Sometimes
This usually indicates poor internet connection or battery optimization interfering. Try using WiFi instead of cellular data and disable battery optimization for the app.

Still need assistance?

Please visit our Contact Us page and fill out a form for additional assistance. Our team will reply within 3 business days or less.

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