FAQs

Troubleshooting, How To’s, and FAQs

Additional Questions:

Can I get PDF invoices for my orders?

What’s Happening:

You’d like to download invoices for your orders, but don’t know where to go.

✅ Quick Solution:

Invoices are generated for each order you make on TheSophiaCode.org and can be easily found in your My Account dashboard under the “Orders” tab. You’ll see a “Print Invoice” or “Download Invoice” button next to each itemized order.

🔧 Step-by-Step Solution

1. Login to your My Account dashboard on TheSophiaCode.org

Go to: https://thesophiacode.org/my-account. Your entire order history for purchases made on TheSophiaCode.org can be easily found in your My Account dashboard. Here you can print or download PDF invoices for each order.

⚠️ IMPORTANT: Your My Account login for TheSophiaCode.org is a separate login from your app account, however, they may share the same email address. If you have trouble logging in to your My Account, please request a password reset.

2. Click on the "Orders" tab.

Once inside your My Account dashboard, click on the Orders tab. A list of your order history will display in which you can immediately find options to print or download your PDF order invoices.

⚠️ IMPORTANT: These orders are available only for purchases made on TheSophiaCode.org. If you subscribed to our Ascension Academy via the Apple App Store or Google Play, you have to manage your orders, payment methods, and membership via your device. We do not have the ability to manage subscriptions made via app stores.

3. Click "Print Invoice" or "Download Invoice"

Clicking “Print Invoice” will open a new tab which will display your invoice. You can then print your invoice directly from your browser. If you click “Download Invoice” your PDF will automatically be downloaded. Check your “Downloads” folder to access the PDF file.

Additional Notes:

Remember: Your My Account login for TheSophiaCode.org is a separate login from your app account, however, they may share the same email address. If you have trouble logging in to your My Account, please request a password reset. These orders are available only for purchases made on TheSophiaCode.org. If you subscribed to our Ascension Academy via the Apple App Store or Google Play, you have to manage your orders, payment methods, and membership via your device. We do not have the ability to manage subscriptions made via app stores.

Still need assistance?

Please visit our Contact Us page and fill out a form for additional assistance. Our team will reply within 3 business days or less.

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