How do I make a payment for a failed subscription renewal?

🔍 Common Causes of Payment Failures

💳 Expired or Invalid Card
Credit cards expire every 2-4 years and need to be updated before the expiration date.
Solution: Add new card with current expiration date in account settings

💰 Insufficient Funds
Bank account doesn’t have enough money or credit card has reached its limit.
Solution: Add funds to account or pay down credit card balance

🚫 Bank Security Block
Banks often block recurring international charges as fraud protection.
Solution: Call bank to authorize recurring charges from The Sophia Code Foundation

📍 Billing Address Mismatch
Address on file doesn’t match what your bank has on record for the card.
Solution: Update billing address to match bank records exactly

🔄 System Processing Errors
Temporary technical issues with payment processors or internet connectivity.
Solution: Wait 24 hours and try payment again, or contact support

📱 App Store vs Website Confusion
Trying to update payment through wrong platform (website vs phone’s app store).
Solution: Update payment where you originally subscribed (check email receipts)