Your donation to The Sophia Code Foundation will contribute to the sovereign empowerment of spiritual seekers, leaders, survivors, and our long-term vision for building The Sophia Center.
You bought a digital product or subscribed to a membership but you can’t find it in your app account. Don’t worry! Your purchases are safe and linked to your account. Content sometimes doesn’t sync automatically between our website and app, or there may be a misspelling in the email account you used for your purchase. Most missing content appears after checking the right folder or requesting manual connection from our team.
✅ Quick Solution:
Most “missing” content is actually in the app – just in a location you haven’t checked yet.
Open The Sophia Code App
Look for “Ascension Academy” folder
Check all subfolders inside
Look for a folder named “Community Membership”, “Higher Self Mastery”, “Modern Mystic”, “Divine Feminine Leadership” for subscriptions
🔧 Step-by-Step Solution
1. Check "Ascension Academy" Folder
On your app homepage, look for the main folder labeled “My Ascension Academy”. This is where most paid content lives.
🎯 What you’re looking for:
The “Ascension Academy” folder contains all your purchased courses, initiations, and content. If you don’t see this folder, your content may need manual connection.
💡 TIP: This folder only appears if you have purchased content.
⚠️ IMPORTANT: If you purchased a product and do not see this folder, you may need our team to manually sync your accounts.
2. Explore All Subfolders
Inside “My Ascension Academy,” check every subfolder:
• Any courses
• Keycode Initiations
• Treasure Stacks
• Live Ceremonies
💡 TIP: Content is organized by type, not purchase date
3. Check Any Membership Folders
If you have a membership, also look in:
Sophia Code Community (orange folder)
Higher Self Mastery Membership (navy blue folder)
Modern Mystic Membership (pink folder)
Divine Feminine Leadership (purple folder)
💡 TIP: Membership content appears in separate folders. If you have an active membership but don’t see these folders, contact support for account verification.
4. Verify Your Email Address
Make sure you’re logged into the app with the same email address you used to make purchases.
Check your email: App → Profile → Settings → Account Information
💡 TIP: Different email = different account = no access to purchases
Additional Notes:
📅 About Our 2023 Content Migration
What happened: In 2023, we moved all Ascension Academy content from our website to The Sophia Code App for a better user experience.
Why content might be missing: Some purchases made before the migration need to be manually connected to your app account. This is a one-time process our team handles quickly. Mismatching email addresses from purchases made on TheSophiaCodeFoundation.org and your app account profile is the cause of a majority of syncing issues.
🛡️ Prevent Future Content Issues
Always use the same email for website and app accounts
Wait 15 minutes after purchase before expecting content in app
Keep purchase confirmation emails as backup proof
Bookmark location of “My Ascension Academy” folder
Check spam folder if purchase confirmations are missing
Update payment methods before they expire to avoid purchase interruptions
Advanced Troubleshooting:
🆘 Still Can’t Find Your Content?
Our team can manually connect your purchases to your app account. This usually takes less than 24 hours.
