How do I reset my password?

What’s Happening:

You’re trying to login into TheSophiaCodeFoundation.org or The Sophia Code app but are not able to login or you’re not able to reset your password. FYI: Our website and app have separate login systems with different passwords, but they may use the same email address. Here’s how to reset the right password for the right system.

✅ Quick Solution:

Our website (for purchases and account management) and mobile app (for content access) were built on different platforms. Both use your same email address, but require separate passwords for security.

🌐 Website Password – Click here for instructions
For thesophiacode.org: where you buy memberships, Keycode Initiation, and Treasure Stacks, and where you manage your payment info account details for these purchases

📱 App Password – Click here for instructions
For The Sophia Code App: where you access your purchased courses and membership content, attend livestreams, and find all our free monthly broadcast replays.

🔧 Step-by-Step Solution

1. 🌐 Website Password Reset for thesophiacode.org

Go to thesophiacode.org/my-account
Click “Lost your password?” link below the login form
Enter your email address and click “Reset Password
Check your email for reset link (check spam folder too)
Click the link and create your new website password

💡 TIP: This password is only for website purchases and account management

⚠️ IMPORTANT: Website password reset does NOT change your app password

2. 📱 App Password Reset For The Sophia Code App

Open The Sophia Code App on your device or login via the web portal
On login screen, tap “Forgot Password?” link
Enter your email address and tap “Send Reset Link
Check email for app password reset link
Tap link and create your new app password

⚠️ IMPORTANT: App password reset does NOT change your website password

3. You can also reset app password via web at app.thesophiacode.org

Visit app.thesophiacode.org/login
Click the “Forgotten Password” link
Follow the instructions in the email sent to you to reset your password

💡 TIP: If you are still not receiving a password reset email or you’re getting an error, please confirm the email address you are using. You may have signed up with a different email address.

⚠️ IMPORTANT: You can email us at contact@thesophiacode.org to manually reset your password if you continue to encounter issues.

Additional Notes:

📧 Important: Always Use the Same Email
Critical for account connection: Even though you have different passwords, you MUST use the same email address for both website and app accounts. This links your purchases to your content access.

If you use different emails: Your purchases won’t sync to the app and you won’t see your content.

Advanced Troubleshooting:

🔄 “Wrong Password” Error
You’re probably using your website password to log into the app (or vice versa).
Solution: Try the other password, or reset the specific system’s password

📧 Not Receiving Reset Emails
Reset emails sometimes go to spam, or you may be using a different email address.
Solution: Check spam folder, verify email address, wait 10 minutes

🔀 Mixed Up Which is Which
You’ve reset passwords but can’t remember which one goes where.
Solution: Reset both passwords with clear, different patterns

📱 App Won’t Accept New Password
Sometimes the app needs to be force-closed and reopened after password reset.
Solution: Force close app, wait 2 minutes, reopen and try again

🌐 Website Password Not Working
Browser may have saved old password or autofill is interfering.
Solution: Clear browser cache, disable autofill, type manually

❓ Can’t Remember Which Email
You’ve used multiple email addresses and aren’t sure which one has your account.
Solution: Contact support with all possible emails for account lookup