Refund Policy

For Digital Products or Memberships:

Exchange requests must be made within 7 days of purchase. We do not refund for any reason, instead we offer a store credit or exchange to be applied to any other online course or membership on our website. To qualify for an exchange or store credit, you must email us at contact@thesophiacode.org within 7 days of initial enrollment.

Exchange or store credit requests are considered on a case-by-case basis, and we reserve the right to deny an exchange. Because our curriculums and programs require significant human resources to enroll students, for all exchange requests granted, a 10% processing fee is assessed and deducted from the exchange or credit value. After the 7-day exchange period, no exchanges or store credits will be issued for any reason.

For Ascension Academy Memberships: You can upgrade or downgrade your membership whenever you feel ready. Please note that we don’t provide refunds if you decide to cancel your membership. You’ll be able to access all of the materials within your membership tier for the remainder of your paid term.

For Physical Products:

All sales of physical products are final.

We do not offer refunds or returns for any reason, including change of mind. If something is wrong with your order, we may offer a store credit or exchange toward another physical product in our online shop. Store credits and exchanges are reviewed individually and granted at our discretion.

If you haven’t received your order:

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@thesophiacode.org with your order number. If you did make a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Receiving a wrong or damaged product:

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@thesophiacode.org within 7 days of delivery with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.